Short, practical guides for running your loyalty programme. Most of them take a minute to read and can be done between customers.
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Start here
- What is LoyalKit?A stamp card that lives in your customers’ phones, with no app for them to download and no hardware for you to buy.
- Create your first Loyalty ProgramSet up a stamp card in a couple of minutes: how many stamps it takes, what the reward is, and where customers sign up.
- Launch checklist for a new loyalty cardTen minutes of checks before your first customer scans, so nothing catches you out at the counter.
- Print and display your enrolment QR codeWhere to find your printed signs and your QR code, and where to put them so customers actually join.
- How to scan a customer's cardOpen the counter app, point it at their card, and see who they are and how many stamps they have.
- Add a stamp after a purchaseOne tap once you have scanned, plus what happens if you tap twice or the card is full.
- Spend a customer rewardWhat to tap when a card is full, and what happens to the stamps afterwards.
- Keep a reward for laterWhat Not this time does, why the customer keeps both the reward and the visit, and what you see on every scan afterwards.
All guides
Getting started
Card design
Customer enrolment
- Print and display your enrolment QR code
- Print a Table Talker or a Counter Sign
- Share your card sign-up link
- Share your card on social media
- Test your enrolment flow before going live
- Help a customer add the card to Apple Wallet
- Help a customer add the card to Google Wallet
- What to do if a customer cannot add the card
- Choose what enrolment asks customers for
- Customers can share their card
- Customer privacy and what details are stored
Scanning and stamping
Earning and spending rewards
Messages
- Send a message to your customers
- How messages reach Apple Wallet and Google Wallet
- Choosing who a message goes to
- Writing a message customers are glad to get
- See what happened to a message
- A customer did not get your message
- Birthday rewards and messages
- Scan updates
- Reminders
- Tell customers where you are trading today
Account and billing
Troubleshooting
- I cannot log in
- I did not get the login or reset email
- A staff member cannot access the account
- What to do if a scan does not work
- The scanner names a different Program
- The customer's wallet card has not updated
- Read your Audit Log
- My logo or background will not upload
- The card does not show my logo or business name
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